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Data Protection — Last Updated 2026

X25's Privacy Policy —
Your Data Is Safe With Us

Everything about how your personal data is collected, stored, and used on the x25 platform is disclosed here transparently. Your trust is our greatest responsibility.

Last Updated: January 1, 2026
256-bit SSL Encryption Never Sold to Third Parties GDPR Compliant

How We Protect Your Data

Key pillars of x25's Privacy Policy at a glance

Encrypted Data Storage

All your personal data and financial transactions are stored with 256-bit AES encryption. No unauthorized party can access this information.

Identity Verification (KYC)

KYC information is used solely for identity verification. This data is never shared with advertisers, marketers, or any third party.

Your Data Is Never Sold

X25 never sells your personal data to third parties. Our business model is fully transparent and built on user trust.

Stored for a Limited Period

Your data is retained only for as long as necessary. Once an account is closed, data is deleted within a defined period after legal obligations have been fulfilled.

Transparent Cookie Policy

We use only necessary cookies that improve site functionality. No third-party tracking cookies are used for advertising purposes.

Your Rights Are Protected

You may request to view, correct, or delete your data at any time. x25 always places the highest importance on user rights.

Table of Contents
1 What Data We Collect

We collect several types of data while you use the x25 platform. This information is used to improve service quality, meet legal obligations, and keep your account secure.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communications & Notifications
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Gaming Activity Betting history, login times, preferred games Service Improvement & Responsible Gaming

We collect only the data that is essential to operate our services. No excessive or irrelevant information is collected.

2 How Your Data Is Used

X25 uses your data only for specific, legitimate purposes. We never misuse your information without your consent.

  • To complete account registration and identity verification.
  • To securely process deposit and withdrawal transactions.
  • To provide customer support and resolve your issues.
  • To ensure platform security and prevent fraud.
  • To comply with legal and regulatory obligations.
  • To promote responsible gaming and help prevent addiction.
  • To analyze data for service quality improvements and the development of new features.
  • To inform you of relevant promotions and offers, with your consent.

You can opt out of marketing communications at any time — through your account settings or by contacting support.

3 Data Sharing & Disclosure Policy

X25 never sells your personal data to third parties. However, certain information may be shared in limited, defined circumstances.

  • Payment Provider: Minimal data is shared with bKash, Nagad, and Rocket solely to process betting transactions.
  • Auditing Body: Technical data is shared with authorized third-party auditors for game fairness verification.
  • Legal Authorities: Information may be disclosed by court order in accordance with Bangladeshi law and international regulations.
  • Fraud Prevention: Relevant data may be shared to assist in cybercrime investigations.

Your data is not shared with any individual, organization, or advertising network for any purpose beyond those stated above.

4 Data Protection Measures

X25 protects your data with the highest level of technical security. Our security measures are built to meet the industry's top standards.

  • TLS 1.3 protocol is used for all communications, protecting against interception.
  • Passwords are stored using the bcrypt hashing algorithm — no staff member can view them directly.
  • Server access is restricted to authorized personnel only, and two-factor authentication (2FA) is mandatory.
  • Regular security audits and penetration testing are conducted.
  • Data backups are encrypted and stored on separate servers.
  • Automatic alerts are sent if a suspicious login is detected.
5 Cookies & Tracking Technologies

Cookies are small text files stored in your browser. x25 uses only necessary cookies — no third-party trackers for advertising.

  • Essential Cookies: To maintain login sessions and support core platform functionality.
  • Functional Cookies: To remember language preferences and theme settings.
  • Analytics Cookies: To analyze platform usage — all data is anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

6 Data Retention Period

We retain your data only for as long as necessary. Data is stored while your account is active and for a defined period as required by legal obligations.

  • Active Account: All data is retained for the duration the account remains active.
  • Transaction Records: Retained for up to 5 years after account closure in accordance with financial regulations.
  • KYC Documents: Retained for up to 5 years as required by regulatory obligations.
  • Log Files: Retained for 90 days for cybersecurity purposes.
  • Marketing Data: Consent withdrawal results in immediate data deletion.
7 Your Data Rights

X25 respects your data rights. You may exercise any of the following rights at any time.

Right to Access Your Information Request to find out what data we hold about you.
Right to Rectification Let us know if any of your information is incorrect or outdated so we can correct it.
Right to Erasure You may request deletion of your data under certain conditions.
Right to Restrict Processing You can request that we stop using your data for specific purposes.
Right to Data Portability Request your data in a machine-readable format.
Right to Object Object to the use of your data for marketing or profiling purposes.

To exercise these rights, email us at [email protected]. We will respond to your request within 30 days.

8 Protection of Minors' Data

X25 strictly does not provide services to individuals under 18. Our privacy policy follows specific guidelines to protect minors.

  • We do not knowingly collect any information from anyone under the age of 18.
  • If identified as a minor, the account is immediately closed and all associated data is deleted.
  • Parents who have concerns may contact support to request an investigation.
  • Age verification is mandatory at registration and re-confirmed during KYC.
9 Privacy Policy Updates

X25 may update this privacy policy as needed. Users will be properly notified before any significant changes take effect.

  • For significant changes, you will be notified via email or platform notification.
  • The date of any changes will be published at the top of the page as "Last Updated".
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • We recommend visiting this page regularly to stay informed of any updates.
10 Contact & Complaints

For any questions, requests, or complaints regarding the privacy policy, please contact our dedicated privacy team.

Privacy Contact: [email protected] — We typically respond within 24–48 hours.

For more information, visit our FAQ Page View or Terms and Conditions Read.

Privacy FAQ

Answers to the most frequently asked questions from our users

No, never. x25 does not sell your personal data to any third party. Only limited information may be shared for payment processing and legal compliance purposes, as clearly outlined in our Privacy Policy.

Your national ID, passport, or other KYC documents are stored with 256-bit AES encryption. Only authorized compliance team members can access this data when required, and every access is logged.

Yes, you may request deletion of your data. However, transaction records are legally required to be retained for a specified period under financial law. All data beyond that legal obligation will be deleted.

Yes, but solely to ensure responsible gaming and improve our service quality. By analyzing your gaming patterns, we can identify signs of problem gambling and offer support when needed. This data is never shared with third parties.

Simply click the "Unsubscribe" link at the bottom of any marketing email. Alternatively, email us at [email protected] and we will remove you from the marketing list within 24 hours.

Start Gaming in a Safe Environment

Register with x25 with your data fully protected and enjoy Bangladesh's most trusted gaming experience.

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