X25 FAQ — all your questions answered here

No. Under x25 policy, each person may only hold one account. Attempting to open multiple accounts may result in all accounts being suspended and any funds held being forfeited.

Yes, after registration an OTP is sent to your registered mobile number. Verifying that OTP activates your account. This verification must be completed before your first login.

Yes, you must be at least 18 years old to register on x25. Minors are not permitted to open an account. This is part of our responsible gaming policy. Providing false information during age verification may result in account closure.

On the login page, click the "Forgot password?" button. Enter your registered mobile number and an OTP will be sent to you. Once you verify the OTP, you can set a new password. The entire process takes just 2 minutes.

After five consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Try again after 30 minutes. If the issue persists, contact support by email and they will unlock your account manually.

After logging in, go to Profile Settings and find the 2FA option under the "Security" section. From there, you can enable mobile OTP-based 2FA. Once activated, an OTP will be sent to your mobile on every login — giving you an extra layer of protection beyond just your password.

Yes, completely safe. x25 does not access your financial information through mobile banking login — your number is used only to send an OTP for verification. All connections are secured with 256-bit SSL encryption.

The minimum deposit on x25 is just BDT 100, and this applies across all payment methods including bKash, Nagad, Rocket, and bank transfer. New members may also be eligible for a special welcome bonus on their first deposit.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take up to 24 hours. Withdrawals may be delayed if KYC verification is incomplete — so make sure to verify your profile in advance.

Deposits are usually credited to your balance instantly. If it takes longer than 15 minutes, contact support with a screenshot of your payment. Having your transaction reference number on hand will help speed up the resolution.

Standard accounts have a daily withdrawal limit of up to BDT 50,000. Completing KYC verification significantly increases this limit. Special withdrawal limits apply for VIP members — contact support for details.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. Bonus amounts and terms may change from time to time — to see the current offer, Promotions page View.

Each bonus comes with specific wagering (rollover) requirements. For example, a 5x wagering requirement means you must place bets totalling 5 times the bonus amount before you can withdraw. The terms for each bonus On the Promotions page Full details are provided.

Free spin bonuses are generally valid for specific slot games. The eligible games are listed in the bonus offer details. On the slots game page to browse all eligible games.

x25 offers hundreds of games including slots, Live Casino, Sports Betting, cricket, football, tennis, and more. Game Lobby to view the full game catalog. New games are added every week.

Live betting lets you place bets in real time while a match is in progress. On the Sports page View live match listings, live odds, and betting options. A fast internet connection gives you the best experience.

No, you can play all games directly in your browser without the app. However, x25 App The app offers faster loading, push notifications, and exclusive app-only offers. Available on both Android and iOS.

Bets generally cannot be cancelled once placed. However, if a match or event is cancelled, the stake for the affected bet is automatically refunded. If a technical error impacts your bet, please contact support.

Yes. x25 stores all your personal data using SSL encryption and modern data protection technology. No information is shared with third parties. Our Privacy Policy Read more for details.

Change your password immediately and enable 2FA. Then contact support — they will temporarily lock your account and launch an investigation. Never share your login credentials with anyone; x25 support staff will never ask for your password.

Yes. If you feel that gaming is negatively affecting you, you can use the self-exclusion option. You can temporarily or permanently close your account from Profile Settings. For more information, Responsible Gaming View page.

No. Use the same login credentials for both the website and the app. It's a single account — your balance and history are the same across all devices. You can also use fingerprint or face unlock for quick access on the app.

Some features may not work on an older version of the app, and there may be security risks. You'll receive a notification when a new update is available — it's strongly recommended to update as soon as possible.